2hrs of premium remote support per site per year is included on the base plan. If more support is required, we can provide this at our hourly rate, refer to our Fees.
Premium remote support service includes:
Premium remote support service does not include:
Support services are available on business days between 9:00 to 17:00 Australian Eastern Daylight Time (AEDT). Support is not available on Australian public holidays (observed in NSW), and the days between Christmas and New Year's Day.
We aim to respond to your service requests within 2 business days during our opening hours.