Support

2hrs of premium remote support per site per year is included on the base plan. If more support is required, we can provide this at our hourly rate, refer to our Fees.

Premium remote support service includes:

  • LEMR service login issues

  • LEMR Client/Server/Portal functionality issues and troubleshooting

  • Issues viewing device test reports from LEMR

  • Issues with integration of LEMR into your EMR software

  • Troubleshooting issues with supported medical products' software or devices

  • Assistance with the use of the supported medical products

  • Troubleshooting issues related to capturing test data from supported medical products

  • Troubleshooting issues with patient connectivity to the supported medical products

  • Identifying/troubleshooting hardware issues specifically related to the supported medical products

Premium remote support service does not include:

  • Computer hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)

  • Supported or unsupported medical product/device hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)

  • Assistance for medical products/devices that are not specifically included in your LEMR plan

  • Matters relating to your EMR system which is not related to the tests which are/to be scheduled on LEMR

  • Resolving software issues not related to LEMR

  • Support for your IT infrastructure

Support services are available on business days between 9:00 to 17:00 Australian Eastern Daylight Time (AEDT).

Support services can be accessed by calling 1300 822 667 or emailing your requests to info@lemr.com.

We aim to respond to your service requests within 2 business days.

Looking for some online support?

Checkout our Wiki

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