Installation, training and premium remote support is included as per our Wiki page. If more support is required, we can provide this at our hourly rate, refer to our Fees.
Premium remote support service includes:
Premium remote support service does not include:
Support services are available on business days between 9:00 to 17:00 Australian Eastern Daylight Time (AEDT). Support is not available on Australian public holidays (observed in NSW), and the days between Christmas and New Year's Day.
Support services can be accessed by calling 1300 822 667 or emailing your requests to firstname.lastname@example.org.
We aim to respond to your service requests within 2 business days during our opening hours.