Installation, training and remote support is included as per our Wiki page. If more support is required, we can provide this at our hourly rate, refer to our Fees.
Remote support service includes:
LEMR service login issues
LEMR Client/Server/Portal functionality issues and troubleshooting
Issues viewing device test reports from LEMR
Issues with integration of LEMR into your EMR software
Troubleshooting issues with supported medical products' software or devices
Assistance with the use of the supported medical products
Troubleshooting issues related to capturing test data from supported medical products
Troubleshooting issues with patient connectivity to the supported medical products
Identifying/troubleshooting hardware issues specifically related to the supported medical products
Remote support service does not include:
Computer hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
Supported or unsupported medical product/device hardware warranty (unless sold to you by ThinkSmart Health Pty Ltd)
Assistance for medical products/devices that are not specifically included in your LEMR plan
Matters relating to your EMR system which is not related to the tests which are/to be scheduled on LEMR
Resolving software issues not related to LEMR
Support for your IT infrastructure
Support services are available on business days between 9:00 to 17:00 Australian Eastern Daylight Time (AEDT).
Support is not available on Australian public holidays (observed in NSW), and the days between Christmas and New Year's Day.
Support services can be accessed by calling 1300 822 667 or emailing your requests to contact@lemr.com.
We aim to respond to your service requests within 2 business days during our opening hours.
